Accounts, payments, games, support — detailed answers on every topic. Use the search to find what you need without the hassle.
Using Sixer sometimes brings up little questions — the app isn't working, how do I bet on a cricket match, how do I join Live Casino, how do I reach support. That's what this FAQ pagewas built with exactly these questions in mind.
Every answer here is written from real experience — step by step, in plain language. Each topic includes specific BDT amounts, timeframes, and clear actions so you never have to guess.
Use the search bar above to find any topic, or browse the category tabs to jump straight to the relevant question. Can't find what you're looking for? Contact us directly through the Support section below.
There are multiple ways to get help on Sixer. You can reach out in Bengali — no language barrier whatsoever.
Sixer will never ask for your password or OTP over WhatsApp or any other number. If anyone does, it's a scam.
Sixer offers two options for closing your account — temporary and permanent. Follow the steps below for either:
Temporary Break (Cooling-Off / Self-Exclusion):
Permanent Account Closure:
Before closing your account permanently, take a moment to reconsider — a temporary cooling-off period can be a good alternative. Responsible Gaming page Find out more.
If a match is cancelled or abandoned, Sixer follows the policy below:
Cancelled before the match begins:
Abandoned mid-match (at least 50% of the match completed):
Specific markets (such as "First Wicket" or "Runs in Powerplay") may be settled under different rules. For details, Terms & Conditions View.
Changing general information (nickname, language, notifications):
Changing your mobile number (verification required):
Changing your real name or date of birth:
If the app won't open, don't panic — most issues are resolved by following the steps below:
Only download the Sixer APK from the official website. Downloading from third-party sites puts your account security at risk.
Getting started with cricket betting is actually quite straightforward. Here's a quick look at the steps:
Start with small bets (৳100–200) to get a feel for things. Make sure you understand the rules well before placing larger bets on big matches.
Sixer's Live Casino Once you enter the section, you'll find real dealers running live games via video across various tables. It feels just like sitting in an actual casino.
Live Casino requires a stable internet connection. Use 4G or WiFi — video may buffer on a weak network.
It's not just FAQs — the whole experience is different
Not comfortable in English? No problem. All Sixer support agents speak Bangla — explain your issue with ease.
On live chat, an agent connects on average within 2 minutes. Someone is always available for you, even at 3 in the morning.
Licensed by Curacao and SSL encrypted. A record of every transaction is visible in your account.
Sixer is fully optimised for mobile. Whether you're on Android or iOS, enjoy a seamless experience on any device.
Payment issue? Whether it's Nagad, Rocket, or bKash, most payment problems are resolved within 1 hour.
Beyond the FAQ, we also have blog posts, video tutorials, and beginner guides — created especially for new players.
Our Support Team Is Always Ready — in Bangla
Click the chat button at the bottom right of the page. Talk to us in Bangla.
[email protected] — send screenshots and full details. Response within 4–6 hours.
Join the official Telegram group for both community connection and support.
No one from our support team will ever ask for your password, OTP, or full card number. If anyone does, they are a fraudster — disconnect immediately and report it to support.
Register on Sixer for free. Get a 100% bonus on your first deposit and instant access to 500+ games.